A platform for research: civil engineering, architecture and urbanism
A platform for research: civil engineering, architecture and urbanism
Leveraging diversity: a customer service strategy
This article discusses reluctance by some businesses to embrace workforce diversity. The article suggests that the strategy companies should use to gain buy‐in from all employees is to accept and leverage the differences of all employees as being mutually beneficial. Topics discussed include valuing diversity by building a foundation of respect, and the relationship between diversity and superior customer service.
Leveraging diversity: a customer service strategy
This article discusses reluctance by some businesses to embrace workforce diversity. The article suggests that the strategy companies should use to gain buy‐in from all employees is to accept and leverage the differences of all employees as being mutually beneficial. Topics discussed include valuing diversity by building a foundation of respect, and the relationship between diversity and superior customer service.
Leveraging diversity: a customer service strategy
Wood, Stephanie (author)
Journal ‐ American Water Works Association ; 97 ; 47-104
2005-01-01
2 pages
Article (Journal)
Electronic Resource
English
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