A platform for research: civil engineering, architecture and urbanism
A platform for research: civil engineering, architecture and urbanism
In his column, AWWA Executive Director Jack Hoffbuhr discusses the importance of quality improvement to water utilities and focuses on the QualServe program as a means to achieving that goal. QualServe was designed by utility personnel to assist utilities in identifying strengths and areas for improvement by self‐assessment, which allows a broad spectrum of the utility's employees to become involved in the improvement process. This has proven to enhance employee buy‐in and teamwork, which are essential any time change is involved. The peer review aspect of the program uses experienced personnel from other utilities to provide an objective and supportive perspective of operations and practices.
In his column, AWWA Executive Director Jack Hoffbuhr discusses the importance of quality improvement to water utilities and focuses on the QualServe program as a means to achieving that goal. QualServe was designed by utility personnel to assist utilities in identifying strengths and areas for improvement by self‐assessment, which allows a broad spectrum of the utility's employees to become involved in the improvement process. This has proven to enhance employee buy‐in and teamwork, which are essential any time change is involved. The peer review aspect of the program uses experienced personnel from other utilities to provide an objective and supportive perspective of operations and practices.
What Is Quality Worth?
Hoffbuhr, Jack W. (author)
2001-08-01
1 pages
Article (Journal)
Electronic Resource
English
| Online Contents | 2010
| Elsevier | 2010
Emerald Group Publishing | 2002
What payment protection clauses are worth
| British Library Online Contents | 2007
Designer's Guide: So what are you worth?
British Library Online Contents | 2008