A platform for research: civil engineering, architecture and urbanism
A platform for research: civil engineering, architecture and urbanism
San Francisco Procedures for Dealing With Customer Complaints
This article discusses the San Francisco Water Department's philosophy of helping the customer in any reasonable way: be fair, be reasonable, be honest. Inquiries of themselves are not necessarily a reflection on the utility, but the successful settlement of inquiries is vital to the advancement of the utility's customer relations.
San Francisco Procedures for Dealing With Customer Complaints
This article discusses the San Francisco Water Department's philosophy of helping the customer in any reasonable way: be fair, be reasonable, be honest. Inquiries of themselves are not necessarily a reflection on the utility, but the successful settlement of inquiries is vital to the advancement of the utility's customer relations.
San Francisco Procedures for Dealing With Customer Complaints
Cooper, James W. (author)
Journal ‐ American Water Works Association ; 55 ; 429-434
1963-04-01
6 pages
Article (Journal)
Electronic Resource
English
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