A platform for research: civil engineering, architecture and urbanism
A platform for research: civil engineering, architecture and urbanism
Getting to Know Your Stakeholders in Advance of a Rate Change
While often considered to fall on the “softer side” of the water profession, effective customer and stakeholder communication is founded on data, qualitative and quantitative research, and strategic thinking, just like any other water planning effort. This is particularly true when lack of community understanding about or support of investment can stop all other utility activities midstream, which is the case for communication associated with cost of service and rate modifications.
Getting to Know Your Stakeholders in Advance of a Rate Change
While often considered to fall on the “softer side” of the water profession, effective customer and stakeholder communication is founded on data, qualitative and quantitative research, and strategic thinking, just like any other water planning effort. This is particularly true when lack of community understanding about or support of investment can stop all other utility activities midstream, which is the case for communication associated with cost of service and rate modifications.
Getting to Know Your Stakeholders in Advance of a Rate Change
Davis, Marci (author) / Elliott, Melissa Essex (author) / Snyder, Karen (author)
Journal ‐ American Water Works Association ; 109 ; 72-75
2017-12-01
4 pages
Article (Journal)
Electronic Resource
English
Commentary - Getting to know your place
| Online Contents | 1999
GETTING A JOB KNOW YOURSELF AND KNOW YOUR OPTIONS
| British Library Online Contents | 2005
Management Report - Getting to know your sub-consultants
Online Contents | 2005
Did you know?: Are you getting the best from your faculty?
British Library Online Contents | 2008
Next Steps in Emergency Planning: Getting to Know Your First Responders
| British Library Conference Proceedings | 2021