A platform for research: civil engineering, architecture and urbanism
A platform for research: civil engineering, architecture and urbanism
Social Media Monitoring for Water Quality Surveillance and Response Systems
A literature review and interviews with utilities were conducted to understand the use of social media monitoring for the early detection of water quality problems.
Utility case studies show that social media can be used for customer engagement, crisis communications, and monitoring and surveillance for water quality.
Future opportunities include integrating social media with customer service and surveillance and response systems.
Social Media Monitoring for Water Quality Surveillance and Response Systems
A literature review and interviews with utilities were conducted to understand the use of social media monitoring for the early detection of water quality problems.
Utility case studies show that social media can be used for customer engagement, crisis communications, and monitoring and surveillance for water quality.
Future opportunities include integrating social media with customer service and surveillance and response systems.
Social Media Monitoring for Water Quality Surveillance and Response Systems
Mix, Nelson (author) / George, Aaron (author) / Haas, Adam (author)
Journal ‐ American Water Works Association ; 112 ; 44-55
2020-08-01
12 pages
Article (Journal)
Electronic Resource
English
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