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A platform for research: civil engineering, architecture and urbanism
Multiple benefits of reengineering
At a major Arizona utility, employee teams tackle an ambitious reengineering process, reaping significant savings and other benefits.
In 1995, the Phoenix, Ariz., Water Services Department embarked on a reengineering process to change its organizational structure, improve work practices, and enhance its technology. The utility transformed the way it runs its business by instituting a changed culture of empowered and responsible employees, self‐directed work teams, employee‐developed work practices, enhanced technology, and a new model for cooperation among employees, union, and management. As a result of the reengineering process, the utility was able to reduce staff without any layoffs (and despite continued growth) and achieve first‐year savings of $3 million.
Multiple benefits of reengineering
At a major Arizona utility, employee teams tackle an ambitious reengineering process, reaping significant savings and other benefits.
In 1995, the Phoenix, Ariz., Water Services Department embarked on a reengineering process to change its organizational structure, improve work practices, and enhance its technology. The utility transformed the way it runs its business by instituting a changed culture of empowered and responsible employees, self‐directed work teams, employee‐developed work practices, enhanced technology, and a new model for cooperation among employees, union, and management. As a result of the reengineering process, the utility was able to reduce staff without any layoffs (and despite continued growth) and achieve first‐year savings of $3 million.
Multiple benefits of reengineering
Gritzuk, Michael (author) / Janis, Wayne S. (author) / Blundon, Edward G. (author) / Myers, Joe (author)
Journal ‐ American Water Works Association ; 91 ; 48-55
1999-11-01
8 pages
Article (Journal)
Electronic Resource
English
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