A platform for research: civil engineering, architecture and urbanism
A platform for research: civil engineering, architecture and urbanism
Achieving competitiveness through cultural change
Reengineering of a water treatment organization proves a long and difficult process but pays off in improved operations and lower cost.
Colorado Springs Utilities (CSU) has shown how a strong vision of competitiveness can help a utility overcome outdated processes and operations. In just one division, reengineered organization and work practices are saving the utility more than $2 million per year, without a loss in quality. Critical to CSU's success was upper management's steadfast vision of a new organizational culture. Changing from a traditional hierarchical management to a team environment created wins for the utility, its management, staff, and customers.
Achieving competitiveness through cultural change
Reengineering of a water treatment organization proves a long and difficult process but pays off in improved operations and lower cost.
Colorado Springs Utilities (CSU) has shown how a strong vision of competitiveness can help a utility overcome outdated processes and operations. In just one division, reengineered organization and work practices are saving the utility more than $2 million per year, without a loss in quality. Critical to CSU's success was upper management's steadfast vision of a new organizational culture. Changing from a traditional hierarchical management to a team environment created wins for the utility, its management, staff, and customers.
Achieving competitiveness through cultural change
Ash, Leah (author) / Rettie, Melanie J. (author)
Journal ‐ American Water Works Association ; 90 ; 47-56
1998-06-01
10 pages
Article (Journal)
Electronic Resource
English
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