A platform for research: civil engineering, architecture and urbanism
A platform for research: civil engineering, architecture and urbanism
Establishing Service Levels—the Driving Force of a Utility
This article discusses the ultimate objective of good utility management: achieving desired service levels within defined cost and business constraints. The article defines service levels as the performance goals of the utility, and as such they serve as the driving force of a utility. Four basic categories of service levels are discussed, along with establishing achievable service; obtaining senior‐level commitment; assessing and prioritizing business drivers; analyzing current capabilities, performance, and requirements; defining measures and setting targets; continuous measurement and improvement; and, using service levels to guide asset management.
Establishing Service Levels—the Driving Force of a Utility
This article discusses the ultimate objective of good utility management: achieving desired service levels within defined cost and business constraints. The article defines service levels as the performance goals of the utility, and as such they serve as the driving force of a utility. Four basic categories of service levels are discussed, along with establishing achievable service; obtaining senior‐level commitment; assessing and prioritizing business drivers; analyzing current capabilities, performance, and requirements; defining measures and setting targets; continuous measurement and improvement; and, using service levels to guide asset management.
Establishing Service Levels—the Driving Force of a Utility
Urquhart, Tony P. (author) / Sklar, David C. (author)
Journal ‐ American Water Works Association ; 97 ; 22-24
2005-01-01
3 pages
Article (Journal)
Electronic Resource
English
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