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A platform for research: civil engineering, architecture and urbanism
Automation, Self‐Service, and Analytics Improve the Customer Relationship
This article discusses new tools that are available to help water utilities manage customer relations effectively. Topics covered include: automating business processes to drive down costs; automatic notifications to keep customers informed and to extend a utility staff's reach; self‐service online customer care; how analytic tools help utilities refine efforts; and, how automated tools drive customer satisfaction.
Automation, Self‐Service, and Analytics Improve the Customer Relationship
This article discusses new tools that are available to help water utilities manage customer relations effectively. Topics covered include: automating business processes to drive down costs; automatic notifications to keep customers informed and to extend a utility staff's reach; self‐service online customer care; how analytic tools help utilities refine efforts; and, how automated tools drive customer satisfaction.
Automation, Self‐Service, and Analytics Improve the Customer Relationship
Casey, Terrance (author)
Journal ‐ American Water Works Association ; 96 ; 34-36
2004-08-01
3 pages
Article (Journal)
Electronic Resource
English
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