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Responding to Customer Concerns About Home Treatment Devices
Although most vendors of home water treatment devices use ethical sales methods, a few unscrupulous salespeople can cause serious public relations problems for water utilities. To be effective in responding to customer concerns, utilities should be proactive in providing information about tap water quality. Utilities should also be prepared to take action against fraudulent advertisers in their service areas.
Responding to Customer Concerns About Home Treatment Devices
Although most vendors of home water treatment devices use ethical sales methods, a few unscrupulous salespeople can cause serious public relations problems for water utilities. To be effective in responding to customer concerns, utilities should be proactive in providing information about tap water quality. Utilities should also be prepared to take action against fraudulent advertisers in their service areas.
Responding to Customer Concerns About Home Treatment Devices
Yoo, R. Scott (author)
Journal ‐ American Water Works Association ; 79 ; 34-38
1987-10-01
5 pages
Article (Journal)
Electronic Resource
English
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