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Electronic Bill Presentment and Payment: An Efficient Opportunity for Utilities and Consumers
This article discusses electronic bill payment and presentment (EBPP) and the opportunity it presents for utilities to provide better customer service as well as reduce costs to customers and to the utility itself. The article discusses the three components of the EBPP process: service initiation, or enrollment into the service; presenting the bill or invoice; and, making the payment. The article discusses important considerations when implementing the system such as different processing models to choose from to accommodate various biller and customer needs, technology and standards for EBPP, understanding the online customer (consumers and businesses), marketing EBPP to the customer, and addressing security issues.
Electronic Bill Presentment and Payment: An Efficient Opportunity for Utilities and Consumers
This article discusses electronic bill payment and presentment (EBPP) and the opportunity it presents for utilities to provide better customer service as well as reduce costs to customers and to the utility itself. The article discusses the three components of the EBPP process: service initiation, or enrollment into the service; presenting the bill or invoice; and, making the payment. The article discusses important considerations when implementing the system such as different processing models to choose from to accommodate various biller and customer needs, technology and standards for EBPP, understanding the online customer (consumers and businesses), marketing EBPP to the customer, and addressing security issues.
Electronic Bill Presentment and Payment: An Efficient Opportunity for Utilities and Consumers
Murphy, Paul A. (author)
Journal ‐ American Water Works Association ; 95 ; 26-33
2003-08-01
7 pages
Article (Journal)
Electronic Resource
English
Electronic Bill Presentment and Payment (EBPP)
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