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Has COVID-19 changed our loyalty towards public transport? Understanding the moderating role of the pandemic in the relationship between service quality, customer satisfaction and loyalty
Has COVID-19 changed our loyalty towards public transport? Understanding the moderating role of the pandemic in the relationship between service quality, customer satisfaction and loyalty
Has COVID-19 changed our loyalty towards public transport? Understanding the moderating role of the pandemic in the relationship between service quality, customer satisfaction and loyalty
Transportation Research Part A: Policy and Practice
Esmailpour, Javad (Autor:in) / Aghabayk, Kayvan (Autor:in) / Aghajanzadeh, Mohammad (Autor:in) / De Gruyter, Chris (Autor:in)
01.08.2022
Aufsatz (Zeitschrift)
Elektronische Ressource
Englisch
DOAJ | 2023
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