Eine Plattform für die Wissenschaft: Bauingenieurwesen, Architektur und Urbanistik
Eine Plattform für die Wissenschaft: Bauingenieurwesen, Architektur und Urbanistik
Insights from Unsolicited Building Maintenance Requests and the Impact of COVID-19
Computerized maintenance management systems for commercial buildings, and more specifically unsolicited maintenance requests from occupants, are an under-utilized source of data that can be used to improve occupant comfort, health and safety, or energy efficiency. This paper describes a methodology to leverage these data and extract the benefits. The findings include many insights from case study data, including a breakdown of the type of maintenance tasks requested. The impacts of COVID-19 on maintenance requests are also investigated to reveal new insights about technician taskloads and response times during low-occupancy periods. These results indicated that most, but not all maintenance types decreased proportionally to the building occupancy levels during telework, and indicated that relative to pre-COVID-19 data an increase in janitorial requests should be expected when greater occupancy levels return. Lastly, a strategy for evaluating the performance of maintenance teams based on their response time to maintenance requests is proposed.
Insights from Unsolicited Building Maintenance Requests and the Impact of COVID-19
Computerized maintenance management systems for commercial buildings, and more specifically unsolicited maintenance requests from occupants, are an under-utilized source of data that can be used to improve occupant comfort, health and safety, or energy efficiency. This paper describes a methodology to leverage these data and extract the benefits. The findings include many insights from case study data, including a breakdown of the type of maintenance tasks requested. The impacts of COVID-19 on maintenance requests are also investigated to reveal new insights about technician taskloads and response times during low-occupancy periods. These results indicated that most, but not all maintenance types decreased proportionally to the building occupancy levels during telework, and indicated that relative to pre-COVID-19 data an increase in janitorial requests should be expected when greater occupancy levels return. Lastly, a strategy for evaluating the performance of maintenance teams based on their response time to maintenance requests is proposed.
Insights from Unsolicited Building Maintenance Requests and the Impact of COVID-19
Environ Sci Eng
Wang, Liangzhu Leon (Herausgeber:in) / Ge, Hua (Herausgeber:in) / Zhai, Zhiqiang John (Herausgeber:in) / Qi, Dahai (Herausgeber:in) / Ouf, Mohamed (Herausgeber:in) / Sun, Chanjuan (Herausgeber:in) / Wang, Dengjia (Herausgeber:in) / Campbell-Templeman, Kayle (Autor:in) / Nojedehi, Pedram (Autor:in) / O’Brien, William (Autor:in)
International Conference on Building Energy and Environment ; 2022
Proceedings of the 5th International Conference on Building Energy and Environment ; Kapitel: 180 ; 1729-1738
05.09.2023
10 pages
Aufsatz/Kapitel (Buch)
Elektronische Ressource
Englisch
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