A platform for research: civil engineering, architecture and urbanism
A platform for research: civil engineering, architecture and urbanism
Insights from Unsolicited Building Maintenance Requests and the Impact of COVID-19
Computerized maintenance management systems for commercial buildings, and more specifically unsolicited maintenance requests from occupants, are an under-utilized source of data that can be used to improve occupant comfort, health and safety, or energy efficiency. This paper describes a methodology to leverage these data and extract the benefits. The findings include many insights from case study data, including a breakdown of the type of maintenance tasks requested. The impacts of COVID-19 on maintenance requests are also investigated to reveal new insights about technician taskloads and response times during low-occupancy periods. These results indicated that most, but not all maintenance types decreased proportionally to the building occupancy levels during telework, and indicated that relative to pre-COVID-19 data an increase in janitorial requests should be expected when greater occupancy levels return. Lastly, a strategy for evaluating the performance of maintenance teams based on their response time to maintenance requests is proposed.
Insights from Unsolicited Building Maintenance Requests and the Impact of COVID-19
Computerized maintenance management systems for commercial buildings, and more specifically unsolicited maintenance requests from occupants, are an under-utilized source of data that can be used to improve occupant comfort, health and safety, or energy efficiency. This paper describes a methodology to leverage these data and extract the benefits. The findings include many insights from case study data, including a breakdown of the type of maintenance tasks requested. The impacts of COVID-19 on maintenance requests are also investigated to reveal new insights about technician taskloads and response times during low-occupancy periods. These results indicated that most, but not all maintenance types decreased proportionally to the building occupancy levels during telework, and indicated that relative to pre-COVID-19 data an increase in janitorial requests should be expected when greater occupancy levels return. Lastly, a strategy for evaluating the performance of maintenance teams based on their response time to maintenance requests is proposed.
Insights from Unsolicited Building Maintenance Requests and the Impact of COVID-19
Environ Sci Eng
Wang, Liangzhu Leon (editor) / Ge, Hua (editor) / Zhai, Zhiqiang John (editor) / Qi, Dahai (editor) / Ouf, Mohamed (editor) / Sun, Chanjuan (editor) / Wang, Dengjia (editor) / Campbell-Templeman, Kayle (author) / Nojedehi, Pedram (author) / O’Brien, William (author)
International Conference on Building Energy and Environment ; 2022
Proceedings of the 5th International Conference on Building Energy and Environment ; Chapter: 180 ; 1729-1738
2023-09-05
10 pages
Article/Chapter (Book)
Electronic Resource
English
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