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How to Talk to Your Customers
This article discusses a few simple suggestions for improving communications between a utility and its customers that include: know to whom you are talking; answer customers' questions to the best of your ability; and, drop the industry jargon and acronyms.
How to Talk to Your Customers
This article discusses a few simple suggestions for improving communications between a utility and its customers that include: know to whom you are talking; answer customers' questions to the best of your ability; and, drop the industry jargon and acronyms.
How to Talk to Your Customers
Wisely‐Cribbins, Melissa T. (Autor:in)
Journal ‐ American Water Works Association ; 96 ; 48-49
01.04.2004
2 pages
Aufsatz (Zeitschrift)
Elektronische Ressource
Englisch
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