A platform for research: civil engineering, architecture and urbanism
A platform for research: civil engineering, architecture and urbanism
How to Talk to Your Customers
This article discusses a few simple suggestions for improving communications between a utility and its customers that include: know to whom you are talking; answer customers' questions to the best of your ability; and, drop the industry jargon and acronyms.
How to Talk to Your Customers
This article discusses a few simple suggestions for improving communications between a utility and its customers that include: know to whom you are talking; answer customers' questions to the best of your ability; and, drop the industry jargon and acronyms.
How to Talk to Your Customers
Wisely‐Cribbins, Melissa T. (author)
Journal ‐ American Water Works Association ; 96 ; 48-49
2004-04-01
2 pages
Article (Journal)
Electronic Resource
English
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