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Using a Web-Based Longitudinal Panel to Measure Customer Satisfaction

Spitz, G. / Pepper, J. / Chakravarti, V. / Adler, T. / Niles, F.

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Using a Web-Based Longitudinal Panel to Measure Customer Satisfaction

Spitz, G. / Pepper, J. / Chakravarti, V. / Adler, T. / Niles, F.

Using a Web-Based Longitudinal Panel to Measure Customer Satisfaction

Spitz, G. / Pepper, J. / Chakravarti, V. / Adler, T. / Niles, F.

Access

Access via TIB

Check availability in my library

Order at Subito €

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Document information

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Document information

Title:

Using a Web-Based Longitudinal Panel to Measure Customer Satisfaction

Contributors:

Spitz, G. (author) / Pepper, J. (author) / Chakravarti, V. (author) / Adler, T. (author) / Niles, F. (author)

Published in:

Transit Planning and Development, Management and Performance, Marketing and Fare Policy, and Capacity and Quality of Service ; 161-171

TRANSPORTATION RESEARCH RECORD

Publication date:

2004-01-01

Size:

11 pages

ISSN:

0361-1981

Type of media:

Article (Journal)

Type of material:

Language:

English

Classification:

DDC: 388

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