A platform for research: civil engineering, architecture and urbanism
A platform for research: civil engineering, architecture and urbanism
TANGGUNG JAWAB PERUMDAM TIRTA RAYA KEPADA KONSUMEN TERHADAP PERMASALAHAN AIR DI KUBU RAYA
ABSTRACT The Tirta Raya Regional Drinking Water Company or what can be called PERUMDAM Tirta Raya is a business actor in providing clean water. It cannot be denied that PERUMDAM often receives complaints from consumers regarding its services. Most of the consumer complaints to PERUMDAM Tirta Raya are in the form of water not flowing, leaking pipes, yellow, cloudy water, little water coming out, broken/missing/jammed tap stops, damaged water meters, bills that do not match the frequency of usage received by consumers which can cause consumers suffer losses. For this reason, business actors or PERUMDAM Tirta Raya must carry out their obligations to consumers and are also responsible for consumer losses by referring to Law Number 8 of 1999 concerning Consumer Protection. This research uses empirical normative legal research methods. The data collection technique uses documentation techniques, namely reviewing literature and documents. and research articles. Apart from that, using the interview method by asking questions to the source. The data obtained in this research will be analyzed using qualitative descriptive techniques. The research results show that PERUMDAM Tirta Raya has carried out its responsibilities to consumers who experienced losses quite well, but there are several factors that hinder the implementation of its responsibilities so that it is less than optimal. The form of responsibility given to consumers as customers is to deal with disturbances and losses experienced by customers, repair leaking pipes, clean pipes, increase air flow, review complaints submitted by customers, provide dispensations to customers, as well as everything that is complained about. by customers. Meanwhile, the form of compensation to consumers is in the form of replacement of similar goods/services. The factors that hinder the implementation of PERUMDAM's responsibility in distributing clean water to consumers are limited raw water supplies, limited air processing machines and limited distribution pipe connections, ...
TANGGUNG JAWAB PERUMDAM TIRTA RAYA KEPADA KONSUMEN TERHADAP PERMASALAHAN AIR DI KUBU RAYA
ABSTRACT The Tirta Raya Regional Drinking Water Company or what can be called PERUMDAM Tirta Raya is a business actor in providing clean water. It cannot be denied that PERUMDAM often receives complaints from consumers regarding its services. Most of the consumer complaints to PERUMDAM Tirta Raya are in the form of water not flowing, leaking pipes, yellow, cloudy water, little water coming out, broken/missing/jammed tap stops, damaged water meters, bills that do not match the frequency of usage received by consumers which can cause consumers suffer losses. For this reason, business actors or PERUMDAM Tirta Raya must carry out their obligations to consumers and are also responsible for consumer losses by referring to Law Number 8 of 1999 concerning Consumer Protection. This research uses empirical normative legal research methods. The data collection technique uses documentation techniques, namely reviewing literature and documents. and research articles. Apart from that, using the interview method by asking questions to the source. The data obtained in this research will be analyzed using qualitative descriptive techniques. The research results show that PERUMDAM Tirta Raya has carried out its responsibilities to consumers who experienced losses quite well, but there are several factors that hinder the implementation of its responsibilities so that it is less than optimal. The form of responsibility given to consumers as customers is to deal with disturbances and losses experienced by customers, repair leaking pipes, clean pipes, increase air flow, review complaints submitted by customers, provide dispensations to customers, as well as everything that is complained about. by customers. Meanwhile, the form of compensation to consumers is in the form of replacement of similar goods/services. The factors that hinder the implementation of PERUMDAM's responsibility in distributing clean water to consumers are limited raw water supplies, limited air processing machines and limited distribution pipe connections, ...
TANGGUNG JAWAB PERUMDAM TIRTA RAYA KEPADA KONSUMEN TERHADAP PERMASALAHAN AIR DI KUBU RAYA
NIM. A1011201087, ANGELY YORANITA (author)
2024-03-14
Jurnal Fatwa Hukum; Vol 7, No 2 (2024): E-Jurnal Fatwa Hukum
Article (Journal)
Electronic Resource
English
DDC:
690
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