A platform for research: civil engineering, architecture and urbanism
A platform for research: civil engineering, architecture and urbanism
Combined Billing and Customer Care Systems for All Utilities in a Smart City
Smart city is a structural, predominantly composed of Information and Communication Technologies (ICT) and several physical devices, to optimize the system efficiency and improvement in various services including utilities (Electricity, Water, Gas, etc.). ICT assist to enhance service quality, system performance and collaboration between numerous departments to deliver services in a time bound manner. Utilities supply electricity, gas, water, sewer etc. to consumer’s premise and charge fee against the services provided as per regulatory guidelines. These services might be provided by a single entity or multiple entities as per structure of urban local body. In major cases, utility services are provided by distinct entities and charges from the consumers are collected independently. In such a scenario, each entity must visit consumer premises and generate reports for billing, payments, collections, customer notices and customer base, which consume a lot of time, effort and impose huge costs. Consumers pay all utilities bills separately, which billing cycle, cash collection counter and customer care systems are working independently. Combined billing and customer care systems will help utilities to overcome aforementioned problems and visiting of consumer premises is required only once a month to collect consumption data and bill distribution for all utility services. In such scenarios all utilities will work in an efficient manner with a smaller number of employees, which leads to cost savings to them. The combined CC&B enables utilities to manage payments, deposits, consumer accounts, tax and meters through a single interface. Consumers will be empowered to make payment for all utility services at the same counter in one go and their service problem will be resolved in an efficient manner.
Combined Billing and Customer Care Systems for All Utilities in a Smart City
Smart city is a structural, predominantly composed of Information and Communication Technologies (ICT) and several physical devices, to optimize the system efficiency and improvement in various services including utilities (Electricity, Water, Gas, etc.). ICT assist to enhance service quality, system performance and collaboration between numerous departments to deliver services in a time bound manner. Utilities supply electricity, gas, water, sewer etc. to consumer’s premise and charge fee against the services provided as per regulatory guidelines. These services might be provided by a single entity or multiple entities as per structure of urban local body. In major cases, utility services are provided by distinct entities and charges from the consumers are collected independently. In such a scenario, each entity must visit consumer premises and generate reports for billing, payments, collections, customer notices and customer base, which consume a lot of time, effort and impose huge costs. Consumers pay all utilities bills separately, which billing cycle, cash collection counter and customer care systems are working independently. Combined billing and customer care systems will help utilities to overcome aforementioned problems and visiting of consumer premises is required only once a month to collect consumption data and bill distribution for all utility services. In such scenarios all utilities will work in an efficient manner with a smaller number of employees, which leads to cost savings to them. The combined CC&B enables utilities to manage payments, deposits, consumer accounts, tax and meters through a single interface. Consumers will be empowered to make payment for all utility services at the same counter in one go and their service problem will be resolved in an efficient manner.
Combined Billing and Customer Care Systems for All Utilities in a Smart City
Lect. Notes Electrical Eng.
Pillai, Reji Kumar (editor) / Singh, B. P. (editor) / Murugesan, N. (editor) / Jindal, Amit (author)
2022-05-28
11 pages
Article/Chapter (Book)
Electronic Resource
English
Billing , Customer care , Utilities , Revenue , Information and Communication Technologies (ICT) Engineering , Power Electronics, Electrical Machines and Networks , Measurement Science and Instrumentation , Energy Policy, Economics and Management , Cyber-physical systems, IoT , Professional Computing , Circuits and Systems , Energy
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